Chitrapradha Ganesan
( Salesforce Inc. )
I am a Senior Member of Technical Staff at Salesforce with 19 years of IT experience, specializing in AI-driven CRM automation for the past 9 years. I hold a Postgraduate Program in AI & Machine Learning from University of Texas at Austin (2024) and a Master's in Software Engineering from Anna University (2005).
My career spans leading technology companies including Salesforce, Oracle, and Infosys, where I have consistently delivered enterprise-scale innovations. I have authored 13+ published articles in peer-reviewed journals and major industry publications, focusing on AI integration in CRM systems.
I am an IEEE Senior Member and achieved Salesforce's highest 5-Star Ranger Trailblazer rank. My technical contributions include developing RAG solutions, Einstein GPT integrations, and Data Cloud architectures that have delivered measurable business impact including 40% faster issue resolution and 30% increased user engagement across global platforms.
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ICST 2026 | IIT Patna, India | August 01-02, 2026